Building the Future of Work
Employee satisfaction and engagement leads to customer satisfaction. That translates into a strong foundation for organizational success. But how do you maximize employee satisfaction and engagement?
Global employment trends are increasing the need for employees to collaborate via remote and geographically-dispersed work groups. It’s more important than ever that remote employees can connect, share information, and work as if there is no distance that separates them.
These trends apply regardless of industry, company size or geography.
So what is needed now? To avoid operational, financial and human resource challenges, organizations must find creative ways to enhance employee engagement, connect people, automate processes, deliver data-driven insights and boost productivity.
The answer: A digital workplace that delivers a personalized employee experience for a distributed workforce.
But while 95% of organizations around the world agree that a digital workplace is important, only 38% have actually implemented one. That’s where System Soft Technologies comes in.
Key Aspects of an Effective Digital Workplace Environment (DWE)
A DWE isn’t just a single set of features. It’s not just cloud-based business applications and email capabilities. System Soft Technologies digital transformation practice covers the spectrum of how employees interact with the organization and consists of multiple elements.
- Employee Experience Platform
- Robotic Process Automation
- Data Insights
- Digital Workplace Integration
Employee Experience Platform
Are your employees provided the level of personalization in their work environment that they are accustomed to in their personal life (social media, online shopping, news subscriptions, etc.)?
Are the technology platform and applications provided to employees customizable based on role, location, and language?
Checking both of these boxes enables organizations to:
- Increase employee collaboration and productivity
- Increase employee satisfaction and retention
- Expand the value of current business applications
- Enhance employee engagement
- Deliver self-curated employee content whenever and wherever it’s needed
- Reduce the cost of integrating multiple applications into an employee-friendly interface to facilitate engagement
The most effective employee experience platforms are based on user-customized design and plug-and -play integration of applications and data.
The result? More engaged employees that are enabled with improved connectivity, enhanced collaboration, more insightful knowledge management, and analytics that support predictive decision making.
We blend deep knowledge of O365 with personalization platforms (such as Akumina) to quickly enable an employee-curated platform. Our UX / UI studio resources ensure the employee experience is transformative and compelling to different roles.
Our skills and experience provides our clients with a foundation for maximizing employee productivity, engagement, and satisfaction, boosting both the top line and the bottom line.
Robotic Process Automation (RPA)
Do you have a lot of resources dedicated to tasks that are high-volume, rules-based and repetitive?
Have you looked at using RPA tools, such as UiPath, Microsoft Power Automate, Blue Prism or Automation Anywhere?
Spending on RPA topped $1B in 2019, but will ratchet up to $1.5B in 2020, according to Forrester Research, which says that 40% of enterprises will start or expand their leverage of robotic process automation.
The reason? RPA delivers multiple benefits, including:
- Eliminate use of manual labor for repetitive tasks
- Reduce cost of high-volume processes
- Reduce errors
- Transition scarce resources from low-value to high-value activities
How do you design, deploy, and manage the tools and process that deliver strong RPA to your organization? What are the best tools and how do you determine the best use cases for RPA? SSTech can help.
Leveraging our relationships with top RPA vendors and our deep technical expertise, we create for clients a rapid methodology to prioritize RPA use cases, design process automation with the optimum platform, integrate the solution to automate and integrate processes, and manage updates / maintenance.
With an RPA Center of Excellence in place that brings experienced offsite and onsite resources to bear, our clients often see results in as little as 4-6 weeks.
Data is everywhere inside and outside every organization. Yet, many still struggle to deliver the right data insights to key employees that allows for an understanding of:
- History – what happened?
- Predictive – what is going to happen?
- Prescriptive – what should we do to change the future (especially when we don’t like what the predictive models are telling us)?
How effective are your data-related processes to analyze, inspect, clean, normalize, integrate, transform, and model data with the goal of discovering useful information, informing conclusions, and supporting decision-making? Should you really be prioritizing this?
Even if you’re not, your competitors are most certainly doing so.
Is it a big deal? The money that global companies are spending on data analytics will double from $122 billion in 2015 to $273 billion in 2022. And there’s no slowdown on the horizon. What does robust analytics enable to you do?
- Integrate and consolidate data to produce predictive and prescriptive analytics that enhances business outcomes
- Identify opportunities to monetize data assets as a complement to product support or as an accretive revenue source
- Reduce cost of data management activities and infrastructure
But extracting workplace data insights from large, disparate sources is a total migraine. There are tons of tools and services out there that try to help make the task more manageable but figuring out which to use and how to integrate them all is, itself, a herculean task.
Moreover, designing executive dashboards, leadership visualization, and drill-down paths makes the job even harder.
At SSTech, our approach is to extract a full map of digital workplace data sets and build a historic, predictive and prescriptive insights strategy around each client’s business goals.
Our rapid development methodology focuses on executive use cases and tangible architecture to identify, rationalize, integrate and deliver analytic use cases for top leaders.
Key areas of focus include visualization, master data management, use of cloud platforms, and data governance across data sources. Sample deliverables include use case visualization(s), data maps, future state architecture, migration plans, and DWE data design.
The result is increased visibility into and leveraging of all your data assets to optimize how work gets done and improved decision making to fuel operational and top line results.
Digital Workplace Integration (DWI)
Are your applications well-integrated and operating in a modern environment that allows for effective maintenance and deployment via DevOps and automation?
Are they built and deployed in an architecture that allows for scale, integration, interoperability and cloud deployment?
Are the applications adequately secured and can they be scaled for deployment?
Your apps are the digital window through which your employees interact with most of your organization. It defines what they can do in meeting business objectives, serving clients and adding value to the organization. So delivering a fully-integrated, seamless environment is a huge deal.
Why? Well one reason is that organizations that employ the use of a digital workplace and provide an optimized employee experience realize an 87% lower attrition rate and 14% higher employee productivity.
That’s good for both top line and bottom line growth.
A multi-faceted set of services, SSTech’s DWI practice enables our clients to optimize the workplace through modernization of their application and data environments to get more out of cloud, IoT, robust security, and outsourced maintenance.
A focus on optimizing digital workplace integration has helped our clients:
- Reduce the cost of their internal applications through technology modernization
- Improve the data and functional integration between their systems to enhance their employee experience and data analytics outcomes
We combine architecture, design and integration skills to empower your workforce. We help you aggregate and connect content and data from different tools and platforms into one cohesive experience.
Our focus is on business outcomes, including: workforce collaboration, self-curation, personalization, visualization of data insights and incorporation of employee personas.
We have the tools and track record on integration and can do the heavy lifting for you.
We have developed a proven DWE architecture that helps our clients tap into the full benefits of a fully integrated workplace. It includes:
- Data Distribution and Consumption (includes operational. reporting, management reporting and BI, advanced analytics, and data-drive applications)
- Data Warehousing (includes operational data store, data warehouse architecture, and data lake architecture),
- Data Production and Sourcing (includes operational applications and master data management)
- Data Infrastructure
Our clients have significantly boosted their ability to build a cohesive, flexible, and extensible DWE by leveraging our experience and expertise to bring all their IT investments together and get the most out of them.
All with minimal disruption and short timelines.