vRad’s ability to communicate well with multiple physicians was crucial for streamlined operations and exceptional customer service. However, their existing SMS-based system was unreliable, plagued by carrier blocks and hindering workflow for the Production Control Support team. They urgently needed a solution for mass communication, bypassing carrier limitations and ensuring message delivery. This would not only save time and effort for the team but also improve communication reliability, benefiting both the team and the entire organization.
About Case Study
Partnering with System Soft, vRad used Twilio’s secure messaging to cut through spam filters and reach radiologists directly. See how vRad eliminated communication bottlenecks in this case study.
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