Future of Digital Customer Experience

The norm nowadays is consumers expect exceptional experiences. That outlook comes on the heels of business pacesetters like Amazon, Apple, Netflix and Zoom, along with other category leaders, building strong business models around customer experience best practices. The outcomes of this digital effort are personalized interfaces across channels and devices—all bestowed with ease and speed. […]

Microsoft Ignite 2020: 6 Things to Know Empowering Business Resilience

The world of work has changed fundamentally. As we work toward the “new normal” or the “next normal,” one thing is abundantly clear: We’re not going back to pre-pandemic normal anytime soon. Does this sound overly dramatic? Perhaps. But, as Satya Nadella said during his recent Microsoft Ignite keynote, Covid-19 seems to have driven a year’s worth of digital transformation each month of 2020. […]