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Thomas Helfrich

VP, Intelligent Automation Practice

Tom leads the Intelligent Automation Practice at System Soft Technologies. He strategizes and executes the delivery of technology-driven automation solutions and tools, helping organizations offset operational and financial challenges. His thought leadership and expertise in the application of advanced technologies, including artificial intelligence (AI) and machine learning (ML), to increasingly automate processes and augment humans, spurs cost-effective business scale for System Soft customers.

Before System Soft, Tom served as Chief Technology and Innovation Officer at CAI in Atlanta. There, he was responsible for driving digital transformation, go-to-market and principal technology strategy, while also launching an intelligent automation practice, where he was hands-on with clients and CAI teams, mentoring best practices of the RPA lifecycle and business architectural designs. He was instrumental in creating partnerships with and has a powerful knowledge of Blue Prism, Automation Anywhere, UiPath and Datamatics.

Additionally, Tom has held roles as Senior Director, Intelligent Automation Services at ISG (Information Services Group), Global Vice President, Intelligent Automation at GENPACT, and Advisory for Intelligent Automation and Governance at KPMG—all in Atlanta. He is also the founder of Ai Nerd, a network for artificial intelligence knowledge. He earned a Bachelor of Science at Indiana University in Bloomington, Indiana, and is certified in Automation Anywhere.