Delivering a Differentiated Customer Experience in 90 Days

We were thinking the other day: What creative and productive accomplishments can you do in less than 90 days? Some of the responses were: Plant a garden, weed it and harvest certain vegetables. (Facts.) Write a novel. (Likely for just the most prose worthy among us.) Or even build a four-bedroom home from scratch. (Hammer […]


Cracking the Code: Roadmap for Faster, Smarter Data and Analytics Modernization

One of the biggest assumptions database architects can make is to think “If I build it, they will come.” This holds true, especially in a platform modernization initiative. The future state architecture must provide technological capabilities, which tightly align with business initiatives and strategic direction. This is accomplished by incorporating your organization’s strategic objectives. The […]


Distilling Intelligent Automation

The pandemic is compelling organizations to aggressively explore technology-driven automation, as they look to offset operational and financial challenges. For many, bots have been used to automate high-volume, repetitive and simple processes. But the scope and complexity of what can be tackled remains limited. Automating the type of processes that have historically been the province of knowledge workers has remained […]


Digital Technology: Lessons Learned from the 2020 Election, and 3 Things You Can Do About It

[Editor’s Note: Know This, Do This is a blog series from System Soft Technologies. What is this series for? It’s a cycle of articles that take you on a journey, exploring ways innovative technology can help leaders drive transformation and growth.] Know This Regardless of your political leaning, the recent general election was a true test of […]


Faster B2B Partner Onboarding with Modern Hybrid Integration Platforms

Which product experience do you want more? A robotic vacuum or the Sony gaming console? There are a lot of factors driving that decision, and one factor is likely how quickly you can get your choice set up and running, so you can start using something you have already invested in. That can have a significant impact on your use of the product and ongoing relationship with the product brand. […]


Future of Digital Customer Experience

The norm nowadays is consumers expect exceptional experiences. That outlook comes on the heels of business pacesetters like Amazon, Apple, Netflix and Zoom, along with other category leaders, building strong business models around customer experience best practices. The outcomes of this digital effort are personalized interfaces across channels and devices—all bestowed with ease and speed. […]