Posts in the Customer Experience category
Fresh perspectives for an evolving industry
Discover new ideas where traditional IT, emerging digital technologies and business interact.
Top 12 Common UX Pain Points in Banking
Resolve user experience (UX) pain points through innovative solutions and digital transformation in the banking industry. Get a better return on your investment.
Top 12 Common Pain Points of Digital Patient Engagement in Healthcare
The healthcare industry is ever evolving. A healthcare facility’s use of technology has drastically changed during the past 20 years. And while some healthcare facilities use innovative technology to improve digital patient engagement and experience, these capabilities are severely under-used. That is, while some healthcare facilities use online patient portals to communicate with patients, or as a means for patients to pay bills or make appointments, […]
Differentiated Customer Experience, Best ways to deliver it in 90 Days
Learn how to combine user-centric design with powerful automation to drive top-line revenue across channels. Today’s customers are accustomed to and demand . . .
The Future of Digital Customer Experience
Exceptional customer experiences are the expectation in 2020. Zoom, Netflix, Apple, Amazon and other category leaders know this and have built strong business models . . .
Delivering a Differentiated Customer Experience in 90 Days
We were thinking the other day: What creative and productive accomplishments can you do in less than 90 days? Some of the responses were: Plant . . .
Cracking the Code: Roadmap for Faster, Smarter Data and Analytics Modernization
One of the biggest assumptions database architects can make is to think “If I build it, they will come.” This holds true, especially in a platform . . .
Faster B2B Partner Onboarding with Modern Hybrid Integration Platforms
Which product experience do you want more? A robotic vacuum or the Sony gaming console? There are a lot of factors driving that decision, and one . . .
