Posts in the Customer Experience category


Fresh perspectives for an evolving industry

Discover new ideas where traditional IT, emerging digital technologies and business interact.

Top 12 Common UX Pain Points in Banking

By: | Posted on: Dec 14, 2021

Resolve user experience (UX) pain points through innovative solutions and digital transformation in the banking industry. Get a better return on your investment.

group of doctors discussing on reports tseeing on a digital screen

Top 12 Common Pain Points of Digital Patient Engagement in Healthcare

By: | Posted on: Oct 12, 2021

The healthcare industry is ever evolving. A healthcare facility’s use of technology has drastically changed during the past 20 years. And while some healthcare facilities use innovative technology to improve digital patient engagement and experience, these capabilities are severely under-used. That is, while some healthcare facilities use online patient portals to communicate with patients, or as a means for patients to pay bills or make appointments, […]

Delivering a Differentiated Customer Experience in 90 Days

Differentiated Customer Experience, Best ways to deliver it in 90 Days

Learn how to combine user-centric design with powerful automation to drive top-line revenue across channels. Today’s customers are accustomed to and demand . . .

Happy employee using e cart shopping website and making a payment from his bank card.

The Future of Digital Customer Experience

Exceptional customer experiences are the expectation in 2020. Zoom, Netflix, Apple, Amazon and other category leaders know this and have built strong business models . . .

Woman using iphone.

Delivering a Differentiated Customer Experience in 90 Days

By: | Posted on: Feb 26, 2021

We were thinking the other day: What creative and productive accomplishments can you do in less than 90 days? Some of the responses were: Plant . . .

Top view of Data engineers drawing analytics modernization flowchart on white desk with blue and violet sketches.

Cracking the Code: Roadmap for Faster, Smarter Data and Analytics Modernization

By: | Posted on: Jan 29, 2021

One of the biggest assumptions database architects can make is to think “If I build it, they will come.” This holds true, especially in a platform . . .

Faster B2B Partner Onboarding with Modern Hybrid Integration Platforms

By: | Posted on: Nov 20, 2020

Which product experience do you want more? A robotic vacuum or the Sony gaming console? There are a lot of factors driving that decision, and one . . .